What if my artwork, design, or logo is not in production-ready format?

We do offer artwork conversion: that is, if your artwork or logo is not in digitized, production-ready format, we can convert the logo from non-standard format into standard production formats (e.g., DST for embroidery or vector-based logo for screen printing).

When you digitize my artwork or logo, who owns the digitized file?

Powear Industries retains copies to all files we have digitized. If you require your digitized artwork files, we will absolutely deliver them to you. Please let us know if you need your artwork files.

Custom Apparel Manufacturing Quote Process

Do you send proofs prior to apparel production?

You will always receive a proof of your order before it is put into production. We do not print, sublimate, embroider, or otherwise create anything without your express, written approval.

Please review your proofs carefully. Look over all the information listed within the proof, review the images carefully, and request changes with anything you are not happy with.

• • If you need changes made to your items, please let us know upon receipt of your proof. We cannot be held responsible for mistakes and errors that occur if you have approved production without carefully reviewing your proof information.

• • If you do not need changes to your proof, please reply to the e-mail and let us know you approve your proof for production. Remember, we cannot move forward with production until we have received written approval of a proof.

 How long does it take to get back to me regarding a quote or other contact?

Simple services such as screen printing, embroidery labels are usually with in 24 hours (excluding weekends, holidays, and other closures). More complex inquiries like cut and sew manufacturing or dye-sublimation printing can take up to three days.

Apparel Manufacturing Order Timing

How long does it typically take to complete an order?

Order turnaround is impossible to precisely estimate without the details of a given project: turnaround times can depend on the services rendered and the complexity of the order. Standard screen printing and embroidery orders are 2 weeks; sublimation printing on blank garments are also 2 weeks. Anything cut and sew is 3-6 weeks. Also remember that shipping times are not included in the turnaround estimate for your order.

When does the clock start for my order turnaround time?

Custom apparel manufacturing is a large undertaking for anyone.

Your order turnaround time begins when payment has been processed. Please take this into consideration when calculating your in-hands date.

Here’s an example — let’s say you contact Powear Industries on the 1st of January for screen printed garments. You need your garments on the 15th of January for an event. On the 1st of January, you begin the ordering process, and you let everyone know you need your goods on the 15th of January. After the order is initialized, however, you do not make a payment immediately — you wait until the 6th of January to make your payment. Unfortunately, at this point, we will need to either charge a rush fee, or we must deliver your goods with the standard two week turnaround for the 20th of January.

This is, again, because we do not begin processing your order until after you have submitted a payment.

 How can I make sure my order is not delayed?

• • Please make sure you are absolutely ready to order.

• • Please make sure all the information you submit is correct and complete, especially payment information.

• • Please be ready to respond to Powear Industries with any change requests, and approvals. We will contact you through the process of ordering custom apparel. Failure on your part to reply with approvals or change requests will result in a delay of your order: again, we will not print, sublimate, embroider, or create anything without your express, written approval.

• • Please avoid unnecessary contact with Powear Industries. We are more than happy to give you an update on the status of your order! However, calling us with too much frequency can distract our employees and delay production.

Can you do rush orders?

For screen printing and embroidery, we can generally do rush orders. Please indicate that your job should be rushed when you are ordering. If you submit an order and then ask for it to be rushed, there is a chance our production schedule will not allow us to fulfill your order as requested.

• • Please note: non-negotiable rush fees, calculated by the day, accompany all rush orders.

• • Please also note: dye-sublimation printing, cut and sew manufacturing, and woven labels cannot be rushed.

Order Changes

What if I want to add additional garments after I have already placed an order?

It depends on the type of order and how much time has passed. Once the adjustment period has passed, we are unable to make quantity adjustments to your order.

• • Screen Printing and Embroidery: You can add garments within THREE days of placing your order.

• • Cut and Sew and Sublimation: You can add garments within FIVE days of placing your order.

What if I want to cancel my order?

Screen printing is a great way to merchandise your brand.

Please contact us as soon as possible regarding cancellation. Refunds for cancelled orders are at the express discretion of Powear Industries and its employees. If we have already made significant progress on your order, cancellation may not be possible.

Payment

When is payment due?

Payment needs to be be done upfront at the time order is being placed.

Please be aware that we do not begin production on an order until a deposit or a full payment has been completed. We additionally do not release finished goods under any circumstances without receiving payment in full.

What kind of payment will you accept?

We do accept payments through Credit/debit cards and wire transfer.

Can you (send me a proof, send me a sample, digitize my artwork, order my goods, etc.) before I make a deposit?

No. Powear Industries will not move forward with an order until we have received a deposit or a payment in full (depending on the full total of the order). It takes time to create proofs, samples, and digitize artwork. If we do these things prior to receiving payment, a client could decide to bring the proofs, digitized artwork, or other work we have done to another print shop without compensation. Our loss of money and time means we cannot serve our customers as effectively – and that’s a big problem!

Shipping

Can you give me a shipping cost estimate?

Shipping costs depend where you are located. Shipping costs within the continental USA are, on average, 30 cents per garment.

After Receiving An Order

What should I do if there is an error or issue with my order?

Contact us immediately. Your complete satisfaction is of the utmost importance to us! Powear Industries is a professional apparel factory. We have several standards and procedures in place to assure our quality remains top-notch – nevertheless, we are human and mistakes sometimes happen. If there is an error, misprint, or issue with your order, we will work to correct mistakes, errors, or mishaps that have occurred. Again, your satisfaction is of supreme importance to Powear Industries.

Please note – we cannot be held responsible for any errors or misprints that occur with apparel you provide (BYO orders).

What should I do if I want to re-order?

Please contact us directly.

Will I pay the same amount on a re-order?

Dye-sublimation apparel printing is one of the hottest new technologies in custom apparel manufacturing.

Generally, no. If you paid to have your logo digitized into DST format, or if you paid to have your artwork vectorized, or if you paid screen set-up fees — these fees will not be charged again when you re-order with Powear Industries.

Contacting Powear Industries & Other

How do you prefer to be contacted?

We unanimously prefer e-mail contact at Powear Industries. This is for several reasons. The most important reason that we prefer e-mail, by far: there is much less room for error. Phone calls are verbal and there is no record of a the contents of a phone call, only that a phone call occurred. With e-mail, both you and the employees of Powear Industries have the full power to review the entirety of a conversation. This is advantageous to both parties – both Powear Industries and you will benefit from written records. Please note, in some instances, we may require written contact. This is especially true in the case of artwork approvals.

Can I have a contact number?

If you have not placed a quote or requested an order, unfortunately the answer is no. We do not list our phone number on our website precisely because we cannot contact you to discuss your order, pricing, or anything else until we have some information as collected by our quotation request forms.

Please note: we can absolutely have discussions via phone once you have submitted a quotation form. However, you must, as your first step of contacting Powear Industries regarding a specific project, submit a quotation form.

How should I contact you for an update I have already placed?

Please use our Contact form. If your request is urgent (i.e., an emergency) please feel free to call us instead. Always have your order number ready when you are requesting a status update on your order.

Other Questions

What are your hours of operation?

Monday through Friday, 9 AM to 5 PM, Eastern Time.

Can we meet to discuss my project?

Yes! But before we can setup a meeting with one of our representatives, we will need you send us all information pertaining to your project for review.

Why do I have to register for Powear Industries?

Powear Industries is a wholesale manufacturer — we protect our brands. Because we are a wholesale manufacturer and we deal with brands, corporations, businesses, and organizations directly, it is of the utmost importance that we accept only serious business inquiries from serious business partners. This helps us achieve clientele goals more effectively.

Does Powear Industries share my personal information with anyone else?

Absolutely not. Your information will never be given, sold, or otherwise transmitted to a third party. We don’t like spam, either.

Can you e-mail me, contact me, or otherwise get in touch with me regarding a clothing piece I am interested in creating?

Woven labels help create your brand’s imagery.

No. This is for one very big, very important reason: talking to you without first gathering the required information (i.e., through our quote forms) is wasteful of everyone’s time. If you’re interested in Cut and Sew Manufacturing, for instance, speaking with a representative before submitting your CAD, mock-up, and/or tech-pack is essentially pointless. We need a lot of information to answer any questions you may have.

What seems like a broad, easily-answered question to you may actually hinge on several factors, depending on the service you choose — just asking, “Can you do X on Y product for me” is not a question we can easily answer. Asking a broad question outside of its context — i.e., outside of the context of your particular piece and the garment manufacturing you choose — is basically meaningless.

We can answer, “Well, yes, but…” and list off 50-60 scenarios where it may not be possible. This results in you getting a lot of irrelevant information that is not useful to you, and results in us wasting time telling you this irrelevant information.

Or — we can gather the specific, relevant information about your product, your garment, and your project, and give you one answer hand-tailored to your piece, situation, and finances.

The latter is a much more efficient way to work, and the only way Powear Industries works.